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Find answers to the most frequently asked questions about Pixalo.
Categories
Quick Help
Matching by QR card
Shoot the card, shoot the child: how Pixalo separates the shots on upload.
Documentation
Step-by-step guides with screenshots for every feature.
Photographer app
Install the app, start a photo day, work offline.
Privacy & GDPR
Servers in Frankfurt, DPA included, encrypted transfer.
Pricing & subscription
Storage-based pricing, 0% commission, all features included.
Orders & downloads
Order status, invoices, download window of 7 to 90 days.
Frequently Asked Questions
Still have questions?
Our support team is happy to help. We usually respond within 24 hours.