Subscription & storage

Under Subscription you see your plan, your storage and the next billing date. On the left you pick a different plan.

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1. 1Monthly or Annual: yearly you pay ten months and get two free.
2. 2Current plan: the plan you booked, here Growth.
3. 3Upgrade to Pro: switches to more storage right away. You see the exact costs first.
4. 4Status: plan, billing type, storage, price and the next billing date.
5. 5Manage Billing: opens the secure billing portal of our payment provider Stripe.

• Every feature in every plan: shop, app, QR matching, photo lab, online registration. Pixalo takes no commission on your sales.
• Prices include VAT. Accounts in the UK pay in pounds, accounts in the US in dollars.
• Email support: Pro and Studio get priority replies.

Every new account starts with a free trial. You do not need a credit card.

• 14 days, 5 GB of storage, every feature.
• Extend: in the last four days “+7 days free” appears once. The total is 21 days at most.
• Shown at the top of the dashboard: the days left. Yellow from seven days, red from three.
• Reminder: you get an email three days before the end.

Click Upgrade to … or Switch to … in the plan you want. Before you confirm, Pixalo shows what changes and what you pay today.

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• More storage applies at once. You only pay the difference until the end of the current period. Unused time is credited.
• A smaller plan applies from the next billing date. Until then you keep your current plan. The status area shows the planned change, and Cancel switch takes it back.
• Too much in use: if you use more storage than the smaller plan has, the switch is blocked. Delete old orders or media first.

The Storage area shows how much you use and for what.

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1. 1Used: usage compared to your plan. The bar turns yellow from 75 % and red from 90 %.
2. 2Breakdown: images of your orders, invoices, credit notes, backups and media from the media library.
3. 3Refresh: reloads the values.

You pay by card through Stripe. Pixalo stores no card numbers.

• Payment Methods: your saved card. Add new card opens the portal.
• Invoice History: the last five paid invoices. One click opens the invoice as a PDF.
• Manage Billing: in the portal you change card and billing address and find all older invoices.

Under Actions click Cancel Subscription. Pixalo first shows what happens next and which galleries close for parents.

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• Everything stays active until the end of the term. After that nothing more is charged.
• Withdraw Cancellation: any time until the end of the term, with one click, at no cost.
• After the end: the shop is offline and uploads are blocked. Your data is kept for at least 30 days. Download a backup beforehand.

If Stripe cannot charge your card, it tries again. At the same time Pixalo shows a notice at the top of the dashboard and in the app. Without payment, access is limited step by step:

Studios with an individual contract see a Corporate Plan. Pixalo manages storage and term for you. Plan choice and payment areas are not shown. For changes write to [email protected].